The IVR Cheat Sheet™ by Paul English

The IVR Cheat Sheet™ by Paul English
Paul English is a blogger who made headlines recently by publishing a "cheat sheet" on how to skip the automated voice controlled operators that many big companies have nowdays.
What a wonderfull use of the internet, sharing useful information to make our lives easier. Bookmark that page, use it the next time you need to talk with a real human in customer service. Thanks Paul...